Terms and Conditions
1. These Terms and Conditions apply to all sales from Penrefills.com.
1.1 The Terms of sale are taken as the latest published terms at the time of sale. Please ensure you are aware of the precise Terms and Conditions of sale applicable to each order you place.
2.1 The price of goods is as published on the website at time of order confirmation. This is when you have entered all delivery and payment details and are proceeding to confirm the order.
2.2 All prices are exclusive of any delivery/postage and packing charge, which is shown separately.
2.3 All prices are inclusive of VAT.
2.4 The company reserves the right to change any price by publishing the amended price on the website or other notification.
2.5 If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.
3.1 Payment must be made for all orders prior to any order being dispatched. Payment must be made either by credit card, debit card or cheque. All payments by cheque will take 5 working days from receipt of the cheque to allow for funds to clear, before the order is processed for dispatch or back order.
3.2 All payment details supplied will be subject to our own security checks, which helps eliminate fraud. All payment details supplied must be correct, otherwise we reserve the right to refuse an order.
4.1 All orders are despatched according to our latest delivery charges. Click here to view the latest charges.
4.2 All orders will be dispatched to the delivery address supplied. For recorded deliveries a signature will be required for acceptance of the order.
4.3 The Company reserves the right to change the method of delivery including the carrier used if circumstances require this.
4.4 In some cases when an express delivery option has been requested as an additional service, they are non-refundable in the event of an order being returned. This service is an optional extra services, as opposed to the inclusive delivery option which is the basic delivery services and as such forms part of the contract/order.
5.1 Consumers have the right to cancel an order before it is dispatched. This will not result in any charges being made, and any charges already made will be refunded in full.
5.2 Cancellation after an order has been dispatched is subject to different terms. See Refunds and Returns for full details on this.
6. Refund and Returns
6.1 Under the UK Consumer Protection (Distance Selling) Regulations you have the right to cancel. You may cancel your order in writing or by another durable medium, or by returning the products accompanied by a cancellation notice. We allow you to do this up to 14 days from receipt of goods. It is the responsibility of the customer to ensure that the goods are returned to us in perfect condition. The costs of postage for returning the goods are the responsibility of the customer, except in the case of faulty goods.
6.2 We are unable to accept returns or issue refunds for any bespoke (branded or engraved pens) orders (except in the case of damaged or faulty goods).
6.3 You may cancel your order in writing, by telephone or email. You can contact us here.
7.1 The Company will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
7.2 Whilst we have taken every care to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and we will not be responsible for any errors or omissions or for the results arising from the use of such information.
7.3 While we take all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free.
7.4 Any website links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation.
9.1 The Penrefills.com logo/symbol is a trademark symbol, and as such the use of this logo is prohibited without prior permission.
9.2 The contract between the company and the customer shall be governed by and construed in accordance with English Law.
9.3 Penrefills.com is operated by Penbox.