Our Privacy Policy

Introduction

We are committed to safeguarding the privacy of our customers while providing the highest possible quality of service.

 

This privacy notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe. It is likely that we will need to update this Privacy Notice from time to time. We will notify you of any significant changes, but you are welcome to come back and check it whenever you wish. All of the information that you supply is stored securely on a server within the UK and we fully comply and observe the conditions of UK Data Protection as laid down in the General Data Protection Regulation 2018 (GDPR) and Consumer legislation.

 

There are a number of different reasons for which a company may collect your personal data. With your consent we can collect your data for example when you tick a box to receive a newsletter. We will need your personal information for certain contractual obligations for example if you order an item for delivery we will need to collect your delivery address and e-mail address for tracked services. We may also collect and use your personal data for legitimate interests which we may reasonably be expected to have as part of running a business. For example we may use your purchase history to send you offers.

 

The type of information we collect from customers

Your Name.

E-mail address.

Billing address.

Delivery address.

Telephone number.

Product selections.

Password (this is stored in encrypted form).

Credit/debit card details when placing an order by phone (your debit/credit card details are never held on any of our computers and they are destroyed as soon as your order has been processed).

Other payment information.

The information that we hold as the Data Controller is collected in the following situations

When you use our website and use your account.

When you make an online purchase.

When you engage with us on social media.

When you contact us by any means.

When you enter competitions.

When you comment on or review a product.

When you leave a shop testimonial.

It is stored only for the normal handling and despatch of ordered goods as well as in our legitimate interests in the operation of our business.

 

Website Cookies

Our website requires the use of cookies that are a necessary part of the ordering process. Cookies are small text files held on your computer which only our website can read. No personal information is ever held in a cookie. Our website uses analytics cookies to help us monitor site visits and customer behaviour. By using our website you agree to our cookies being stored on your computer.

 

In summary we use your information for

Processing your orders and enquiries.

For statistical or survey purposes.

To administer or website.

We may occasionally use the information we collect to notify you about changes to our services or special offers.

When you create an account or when browsing our website you may be given the option to sign up for a newsletter.

You may unsubscribe from our contact list at any time by following the link at the bottom of the newsletter email or by updating your personal information in your account.

 

We will never sell or disclose your personal information to a third party or use your information for purposes other than described in this policy. We may give your personal information to our trusted service partners for the necessary purposes of processing payment and delivery of your order.

 

Note that for accounting reasons we cannot completely remove customer information as we are required to retain some elements of order history.